Emergency Response

[03/24/20] In response to the COVID-19 pandemic, and for the safety of our community, we are currently providing services 100% through Telehealth (phone and/or HIPAA-compiant videoconference platforms) until further notice.

[03/13/20] First, we want you to know that we are taking the latest news about COVID-19 and the recommendations from health authorities very seriously. Protecting your health, the health of our staff and clients and ensuring that everyone is getting the best care possible is our highest priority.

You might be feeling overwhelmed by the amount of information you are receiving. We are closely following the recommendations of the CDC, the Oregon Health Authority and experts in the field imbued with our own common sense and skepticism around what information is shared “for our protection.” We are committed to providing accurate and timely information as this situation is quickly evolving and making choices that are informed by our values, including community health and strength.

Governor Kate Brown banned events with more than 250 people and the Oregon Health Authority issued new guidelines to help reduce the spread of the virus.

What does this mean for ONN and our clients?

  • We are regularly disinfecting surface areas throughout the day and withdrawing use of commonly used items, such as hand towels
  • We are insisting that staff and clients remain home if they feel any tickles of illness, fatigue or at high risk of illness
  • We are keeping clients abreast of any changes in routine for their care
  • We are maintaining a policy of no physical contact with our clients and, if possible, a 6′ radius of physical distance
  • We are encouraging staff and clients to attend to their own impulses/intuition around physically isolating and scheduling phone or (HIPAA-compliant) videoconferencing sessions instead of in-office visits. If this is what you prefer, please:
    • Contact your clinician with as much notice as possible to set this up
    • Sign and deliver a hard copy of the our technology consent where possible. Where not, provide your clinician email consent and include a verbal discussion of risks/benefits

Please let us know if you have any further needs. With our mutual commitment, we will all get through this with minimal disruption and maximum safety.