Client Rights

As a client of an Oregon licensee, you have the following rights:

  1. To expect that a licensee has met the minimal qualifications of training and experience required by state law;
  2. To examine public records maintained by the Board and to have the Board confirm credentials of a licensee;
  3. To obtain a copy of the Code of Ethics;
  4. To report complaints to the Board;
  5. To be informed of the cost of professional services before receiving the services;
  6. To be assured of privacy and confidentiality while receiving services as defined by rule and law, including the following exceptions:
    1. Reporting suspected child abuse;
    2. Reporting imminent danger to client or others;
    3. Reporting information required in court proceedings or by client’s insurance company, or other relevant agencies;
    4. Providing information concerning licensee case consultation or supervision; and
    5. Defending claims brought by client against licensee;
  7. To be free from being the object of discrimination on the basis of race, religion, gender, or other unlawful category while receiving services.